Apply or append
Overwrite the old address, or add the new one alongside it so your team can review before anything changes.
USPS® NCOALink® change-of-address software
Stop paying to mail people who moved.
MaxMover matches your mailing list against USPS change-of-address data, updates the records that moved, and flags the rest, so statements, appeals and campaigns reach people where they live now.
- 18- and 48-month COA data
- Optional ANKLink®
- Move Update compliant
40Mpeople in the U.S. move each year, over 12% of the population
2.5Bundeliverable-as-addressed mailpieces processed by USPS in 2023
160M+change-of-address records in the USPS NCOALink database
WeeklyUSPS updates to change-of-address records
Figures: USPS estimates, as cited by Anchor Software.
The problem
Every move quietly makes your list a little more wrong.
Nobody calls to tell your database they moved. They file a change of address with USPS, and your list keeps the old one. Month after month, the share of stale addresses grows.
Each stale record costs you twice: once for the printing and postage that goes nowhere, and again for the customer, donor or resident you didn't reach.
- Wasted print and postage on mail that can't be delivered
- Statements, bills and notices that never arrive
- Appeals that miss donors and notices that miss residents
How it works
From outdated list to current addresses in five steps
Bring your list
Upload files from your mailing system, spreadsheet or database.
Scan every address
MaxMover checks each record for a match in the USPS NCOALink change-of-address database.
Confirm the moves
See when and where people moved, using the 18-month and/or 48-month data.
Apply, append or flag
Overwrite old addresses, append new ones for review, and flag older moves with optional ANKLink.
Export a current list
Get your updated list back in the format you define, with USPS return codes and reports.
Features
Built for accurate, compliant address updating
ANKLink® integration
Know when someone moved even if the move is too old for USPS to forward, with the optional ANKLink add-on.
18- and 48-month data
Match against the standard 18-month change-of-address file or the extended 48-month file for deeper coverage.
Return codes & reports
USPS return codes on every record, plus extensive USPS and user-defined reports.
Every license model
Supports Full Service Provider, Limited Service Provider and End User Mailer NCOALink licenses.
Runs in your browser
Delivered as a cloud-hosted subscription: no local installs, user licenses or servers to maintain.
See the output
Every change is documented, record by record
MaxMover returns the original record next to the updated one, with the USPS codes that explain what was found, so you always know what changed and why.
- Input and output records side by side
- USPS return codes for every match
- Output in the format your systems expect
Input record before MaxMover
- Name
- John Smith
- Address
- 30 Upper Rock Circle
- City / State
- Rockville, MD
- ZIP
- 20850
Output record after NCOALink
- Name
- John Smith
- Address
- 3800 Fairfax Drive APT 607
- City / State
- Arlington, VA
- ZIP
- 22203-1704
- Results
AS01CM01CS01CS11
AS01Address fully verified: valid and deliverable.CM01COA match: a change of address was found for an individual, business or family.CS01Move with new address: the record moved and a new "moved to" address was provided.CS11Family move: the record is classified as a family move.
Compliance
Keep your presort discounts. Meet Move Update.
USPS requires Move Update processing for First-Class Mail® and USPS Marketing Mail® presort discounts. MaxMover's NCOALink processing is how you meet it, on every mailing.
- Compliant with USPS Move Update requirements
- Built by Anchor Software, a non-exclusive licensee of the USPS
- Pair with CASS™ processing, which USPS requires before Move Update
Who it's for
For organizations that can't afford mail going to the wrong place
Banks & financial institutions
Statements and legal notices that must reach the right address, every month.
Nonprofits & fundraisers
Every appeal and thank-you letter reaches active supporters, not their old homes.
Utilities & government
Bills and notices reach residents where they live now, so fewer go unpaid or unread.
Mailers & service providers
Full and Limited Service Providers processing NCOALink for many clients, at volume.
FAQ
Common questions
What does NCOALink certified mean?
It means MaxMover meets USPS standards for change-of-address software and uses the official USPS NCOALink data to update mailing lists.
What is ANKLink and why does it matter?
ANKLink is an optional extension of NCOALink. It flags records for moves that are too old for USPS forwarding, so you still know the person moved.
How often is USPS change-of-address data updated?
USPS updates change-of-address records weekly.
See how many of your addresses have moved
Book a free MaxMover demo. We'll walk through NCOALink processing with data like yours and answer your questions on licensing, setup and pricing.